Who controls your branches’ performance on delivery apps?
Delays, cancellations, ratings, and visibility can drain revenue without you seeing it. Ballurh gives you one score for each branch and app: where the problem is, what it costs in riyals, and what to do.
Ballurh Quality and Operational Efficiency Score 1,600+ restaurants HungerStation, Jahez, Keeta, The Chefz
Channel goals
Keeta
Nov 2026
97.38/100- Offline time
- -
- -
0 % Customer rating - 4.63
- % Customer complaints - 0.11%
- 1 orders
1000.0% Cancellations - 0.63%
- 6 of 954 orders
-28.41% Average courier wait - 0 minutes
- -
0% Menu score - 0%
- -
0% Orders - 954
- 954 orders
318.42% Lost revenue - 1.46%
- 914.00 SAR
572.06%
| Branch | Channel | Health score | Orders | Average rating | Offline time | Late orders | Customer complaints | Cancellations | Average preparation | Average courier wait | Menu score | Lost revenue |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 | 80.48Advanced | - | 62.59% | 1.13% | 0.68% | 0 minutes | 0 minutes | 0% | 0.75% | |||
| 80.91Advanced | - | 32.64% | 1.16% | 0.69% | 0 minutes | 0 minutes | 0% | 1.21% | |||
 | 81.56Advanced | - | 25.12% | 0.94% | 0.23% | 0 minutes | 0 minutes | 0% | 0.64% | |||
| 82.92Advanced | - | 0% | 0.23% | 0.69% | 0 minutes | 0 minutes | 0% | 1.10% | |||
| 83.42Advanced | - | 2.77% | 0% | 0.23% | 0 minutes | 0 minutes | 0% | 0.26% | |||
| 83.85Advanced | - | 28.54% | 1.14% | 0.23% | 0 minutes | 0 minutes | 0% | 0.31% |
From score to decision
From an overall score to a clear decision: which branch, which app, which metric?
You know there is a problem, but not where it is or what it costs. Ballurh shows you the full picture.
A Ballurh score for every branch and channel
A score out of 100 for each branch on each app. Higher levels unlock benefits and better visibility on the apps.
Lost revenue in riyals
Turn every cancellation, outage, and delay into a number: how much you lost, at which branch, and on which app. Understand operations in money, not just percentages.
All your ratings in one place
Bring ratings and reviews from every app together, with sentiment analysis, complaint reasons, and replies from the same screen.
Operations Manager capabilities
Monitor operations, find the problem, and measure improvement
All channels
Monitor every delivery channel in one place
See HungerStation, The Chefz, Jahez, Keeta, and more in one dashboard, with key operating metrics: delays, cancellations, ratings, preparation time, rejected orders, and lost revenue.
At branch level
Find the branch and channel behind the problem
Go straight from overall performance to the branch and app causing the issue, so your operations team knows where to act without checking every branch manually.
Compare over time
Compare performance and track trends
Compare this month with last month, quickly see which metrics are improving or declining, and measure the impact of operational changes.
Data clarifies the decision. Expertise helps prioritize action.
A dedicated, experienced customer success manager reviews your branch metrics and helps prioritize improvements. The final decision is always yours.
FAQs
Everything you need to know about Operations Manager
Quick answers about data, scores, comparisons, ratings, and cost.