1. Introduction
Ballurh ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services. Details regarding the processing of business data are governed by the Subscription Agreement entered into with you.
2. Information We Collect
2.1 Account & contact data
Information you provide when registering or contacting us, including:
- Name and company or restaurant name
- Email address and phone number
- Job title and branch details associated with your account
2.2 Usage & device data
Collected automatically when you use the Service, including:
- IP address, browser type and version, pages visited, and time and duration of visits
- Device type, operating system, and unique device identifiers
- Cookies and similar tracking technologies
2.3 Use of Google account data
Certain optional platform features may allow you to connect your Google account. When enabled, emails or notifications may be sent through your account based on actions you take, and related sent records and replies may be retained or read for follow-up within the platform.
We do not sell Google data or email data, and we do not share it with third parties for advertising or marketing purposes. This data is used only to provide the features you enable and only within the permissions you grant.
This connection complies with the Google API Services User Data Policy.
3. How We Use Your Data
- Operating, providing, and maintaining the platform and its services
- Analyzing restaurant performance and generating operational reports and recommendations
- Managing your account and communicating with you about the Service
- Improving our product and user experience
- Detecting technical issues and preventing fraud
- Complying with legal obligations and applicable regulations
4. Data Sharing & Disclosure
4.1 Service providers
We may share your data with third-party service providers that perform services on our behalf, such as cloud hosting, analytics, and customer support, subject to appropriate data protection standards.
4.2 Business transfers
In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
4.3 Legal requirements
We may disclose your data if required by law or in response to a valid request from a competent authority.
4.4 With your consent
We may share your data for any other purpose with your explicit consent.
4.5 International data transfers
Your data may be processed or stored by service providers located inside or outside the Kingdom of Saudi Arabia, such as cloud hosting or technical service providers. Where data is processed or transferred outside the Kingdom, we take appropriate measures to protect it in accordance with applicable laws and in a manner proportionate to the nature of the data and the purpose of processing.
5. Data Security & Retention
We implement appropriate technical and organizational security measures to protect your data. We retain it only for as long as necessary to provide the Service or comply with legal obligations. When no longer needed, we securely delete or de-identify it.
6. Cookies
We use cookies to operate the platform, remember your preferences, and analyze usage. You may configure your browser to refuse cookies, but this may affect certain platform features.
7. Your Rights
Under the Saudi Personal Data Protection Law (PDPL), you have the right to access, correct, request deletion of, or object to the processing of your personal data at any time. To submit a request or inquiry, please contact us at the email address below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.
9. Contact Us
Email: [email protected]
Website: https://ballurh.io/