Recover your money from delivery app compensation charges. Automatically.
Ballurh collects evidence from your branches, matches it to the right order, submits the dispute, and follows it through to recovery. No spreadsheets, no WhatsApp groups, and no exhausting manual follow-up.
Order-related compensation charges and deductions can reach 2–8% of delivery app sales.
PACKING STATION
Real results
Trusted by leading restaurants and groups in Saudi Arabia
Recovery rates of up to 80%, among the highest in the Saudi market.
80%
Recovery rate achieved by Ballurh
SAR 80,000+
Recovered in a single case
1,000+ restaurants
Within the Ballurh network
Trusted by leading restaurants and groups in Saudi Arabia
Operational reality
Small compensation charges add up. So do the losses.
A photo in a WhatsApp group, an order in an app, and an employee racing a dispute deadline. Across multiple branches and platforms, many cases go without a dispute or follow-up.
Scattered evidence and time running out
Photos are spread across branches, and staff switch between platforms while dispute deadlines expire and cases pile up.
Ballurh brings it together and follows up for you
We collect evidence, automatically match it to the correct order, prepare and submit the dispute, then follow the case through to recovery.
A smarter system, without a bigger team.
Instead of adding staff to track photos, orders, and disputes manually, Ballurh automates the process from evidence to recovery.
5 branches or 500. The same process.
All your branches, delivery apps, and disputes in one place.
Built to grow with you
From a few branches to hundreds, Ballurh unifies recovery so management can see every case and amount in one place.
Order by order
From evidence to recovery. Ballurh handles the rest.
Collect evidence
From branch staff or the Capture system, automatically matched to the correct order.
Prepare and submit the dispute
We attach the right evidence and submit the case through the appropriate channel within the dispute deadline.
Follow the case
We track responses and dispute status until the case is closed.
Track recovery
See successful cases, recovered amounts, and recovery reports in one place.
Ballurh Capture
Document the order. Ballurh handles the rest.
Use a branch employee’s phone or an automatic camera. Ballurh matches evidence to the correct order and uses it when submitting a dispute.
Ballurh Capture
Branch staff photograph the order on their phone before handing it to the courier. Ballurh automatically matches the photos to the correct order.
Ballurh Capture Pro
Branch cameras automatically record order evidence without adding a step for your operations team.
Clearer, more complete evidence improves the chance of a dispute being accepted. Evidence requirements vary by case and app.
Items with the receipt
A clear photo of the items arranged beside the receipt before packing.
Sealed packaging
A photo of the sealed order before handing it to the courier.
Video up to 30 seconds
A short video documenting the order’s condition when a case needs additional evidence.
- Dispute process
- Business details
- Result & report
Start today and scale when you need to
Plans start at SAR 699 per month
Contact us to find the right plan for your branch count and service needs.
FAQs
Restaurant owners’ questions about compensation recovery
Clear answers about integrations, follow-up, pricing, and results.
How much could you recover in a year?
Calculate your recovery potential, or book a 20-minute demo to review recovery opportunities across your branches.